/* CRM CAP — paleta herdada da identidade da Carine (bege + terracota) */
:root {
  --bg: #FAFAF7;
  --bg-alt: #F5ECD7;
  --bg-hover: #F8F2E6;
  --card: #FFFFFF;
  --ink: #1A1A1A;
  --ink-muted: #4A4540;
  --ink-fraco: #6F685F;
  --accent: #B5533C;
  --accent-escuro: #96412D;
  --accent-suave: #FBEDE9;
  --border: rgba(26, 26, 26, 0.12);
  --border-forte: rgba(26, 26, 26, 0.24);

  --ok: #2E7D53;
  --ok-bg: #E7F3EC;
  --atencao: #8F600A;
  --atencao-bg: #FBF1DC;
  --alto: #B24A21;
  --alto-bg: #FBEAE0;
  --critico: #A32626;
  --critico-bg: #FAE5E5;
  --info: #2C5F8A;
  --info-bg: #E6EFF6;
  --whatsapp: #1E8E4E;

  --raio: 12px;
  --sombra: 0 1px 2px rgba(26, 26, 26, .05), 0 8px 24px rgba(26, 26, 26, .05);
  --fonte: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; padding: 0; }
body {
  background: var(--bg); color: var(--ink);
  font-family: var(--fonte); font-size: 15px; line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}
body.sem-rolagem { overflow: hidden; }
a { color: var(--accent-escuro); text-decoration: none; }
a:hover { text-decoration: underline; }
:focus-visible { outline: 3px solid var(--accent); outline-offset: 2px; border-radius: 4px; }
.pular { position: absolute; left: -999px; top: 8px; background: var(--ink); color: #fff; padding: 8px 12px; border-radius: 8px; z-index: 100; }
.pular:focus { left: 8px; }

/* ------------------------------------------------------------------- topo */
.topo {
  position: sticky; top: 0; z-index: 40;
  display: flex; align-items: center; justify-content: space-between; gap: 16px;
  padding: 10px 24px; background: var(--card); border-bottom: 1px solid var(--border);
}
.topo-esq, .topo-dir { display: flex; align-items: center; gap: 14px; min-width: 0; }
.topo-esq { flex: 1; }
.marca { font-weight: 800; letter-spacing: -0.03em; font-size: 17px; color: var(--ink); white-space: nowrap; }
.marca:hover { text-decoration: none; }
.marca::after { content: ''; display: inline-block; width: 6px; height: 6px; border-radius: 50%; background: var(--accent); margin-left: 6px; vertical-align: 3px; }

nav#nav { display: flex; gap: 2px; overflow-x: auto; scrollbar-width: none; min-width: 0; }
nav#nav a {
  font-weight: 600; color: var(--ink-muted); padding: 8px 12px; border-radius: 8px; white-space: nowrap;
}
nav#nav a:hover { background: var(--bg-alt); color: var(--ink); text-decoration: none; }
nav#nav a.ativo { background: var(--ink); color: #fff; }

.menu-usuario { position: relative; }
.usuario-botao {
  display: flex; align-items: center; gap: 8px; border: 1px solid transparent; background: transparent;
  font: inherit; cursor: pointer; padding: 4px 8px 4px 4px; border-radius: 999px; color: var(--ink);
}
.usuario-botao:hover { background: var(--bg-alt); }
.avatar {
  width: 32px; height: 32px; border-radius: 50%; background: var(--accent); color: #fff;
  display: grid; place-items: center; font-weight: 700; font-size: 13px;
}
.usuario-textos { display: flex; flex-direction: column; align-items: flex-start; line-height: 1.15; }
.usuario-textos strong { font-size: 13px; }
.usuario-textos small { font-size: 12px; color: var(--ink-fraco); }
.menu {
  position: absolute; right: 0; top: calc(100% + 6px); background: var(--card); border: 1px solid var(--border);
  border-radius: 10px; box-shadow: var(--sombra); min-width: 200px; padding: 6px; z-index: 50;
}
.menu a, .menu button {
  display: block; width: 100%; text-align: left; padding: 9px 12px; border-radius: 6px; border: 0; background: none;
  font: inherit; color: var(--ink); cursor: pointer;
}
.menu a:hover, .menu button:hover { background: var(--bg-alt); text-decoration: none; }

/* ----------------------------------------------------------------- layout */
main { max-width: 1320px; margin: 0 auto; padding: 24px; outline: none; }
.cabecalho-tela { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 18px; flex-wrap: wrap; }
h1 { font-size: 26px; font-weight: 800; letter-spacing: -0.03em; margin: 0; line-height: 1.2; }
h2 { font-size: 16px; font-weight: 700; letter-spacing: -0.01em; margin: 0 0 12px; }
h2.secao { margin: 28px 0 12px; font-size: 13px; text-transform: uppercase; letter-spacing: .07em; color: var(--ink-fraco); }
h3 { font-size: 14px; font-weight: 700; margin: 14px 0 8px; }
.sub { color: var(--ink-fraco); font-size: 14px; }
.pequeno { font-size: 13px; }
.mono { font-family: ui-monospace, 'Cascadia Code', Consolas, monospace; font-size: 13px; }
.migalha { margin-bottom: 8px; font-size: 14px; }

.grade { display: grid; gap: 16px; }
.grade > * { min-width: 0; }
.g2 { grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); }
.g3 { grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); }
.g4 { grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); }
.compacta { gap: 10px; margin-bottom: 8px; }
.ficha { display: grid; grid-template-columns: minmax(0, 380px) minmax(0, 1fr); gap: 20px; align-items: start; }
.ficha > div { display: grid; gap: 16px; }
.ficha-ticket { grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); }
@media (max-width: 960px) { .ficha, .ficha-ticket { grid-template-columns: 1fr; } }

.card { background: var(--card); border: 1px solid var(--border); border-radius: var(--raio); padding: 18px; box-shadow: var(--sombra); }
.card.sem-padding { padding: 0; overflow: hidden; }
.card-cab { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.card-cab h2, .card-cab h3 { margin-bottom: 8px; }
details.card summary { cursor: pointer; list-style: none; }
details.card summary::-webkit-details-marker { display: none; }
details.card summary::before { content: '▸ '; color: var(--ink-fraco); }
details.card[open] summary::before { content: '▾ '; }

/* ------------------------------------------------------------------- kpis */
.kpi {
  display: block; background: var(--card); border: 1px solid var(--border); border-radius: var(--raio);
  padding: 14px 16px; color: inherit;
}
a.kpi:hover { border-color: var(--border-forte); background: var(--bg-hover); text-decoration: none; }
.kpi .rot { font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--ink-fraco); font-weight: 700; }
.kpi .val { font-size: 28px; font-weight: 800; letter-spacing: -0.03em; margin-top: 4px; line-height: 1.1; font-variant-numeric: tabular-nums; }
.kpi .nota { font-size: 13px; color: var(--ink-fraco); margin-top: 4px; }
.kpi.plano { padding: 10px 12px; }
.kpi.plano .val { font-size: 22px; }
.kpi.alerta { border-color: var(--alto); background: var(--alto-bg); }
.kpi.alerta .val { color: var(--critico); }
.kpi.bom .val { color: var(--ok); }
.kpi.risco-atencao .val { color: var(--atencao); }
.kpi.risco-alto_risco .val { color: var(--alto); }
.kpi.risco-critico .val { color: var(--critico); }
.kpi.risco-saudavel .val { color: var(--ok); }

/* ----------------------------------------------------------------- tabela */
table { width: 100%; border-collapse: collapse; font-size: 14px; }
.rolagem { overflow-x: auto; }
th {
  text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: .05em;
  color: var(--ink-fraco); font-weight: 700; padding: 10px 12px; border-bottom: 1px solid var(--border);
  white-space: nowrap; background: var(--card);
}
td { padding: 11px 12px; border-bottom: 1px solid var(--border); vertical-align: top; }
td .sub { font-size: 13px; }
tbody tr[data-id], tbody tr[data-href] { cursor: pointer; }
tbody tr:hover { background: var(--bg-hover); }
tbody tr:last-child td { border-bottom: 0; }
tr.linha-critica td:first-child { box-shadow: inset 3px 0 0 var(--critico); }
tr.inativa { opacity: .55; }
td.num { font-variant-numeric: tabular-nums; font-weight: 600; white-space: nowrap; }
.nome-link { font-weight: 700; color: var(--ink); }
.col-check { width: 36px; padding-right: 0; }
.col-check input { width: 18px; height: 18px; cursor: pointer; accent-color: var(--accent); }
.acoes-linha { white-space: nowrap; text-align: right; }
.vazio { padding: 36px 20px; text-align: center; color: var(--ink-fraco); }
.vazio p { margin: 4px 0; }
.ordenar { border: 0; background: none; font: inherit; color: inherit; text-transform: inherit; letter-spacing: inherit; cursor: pointer; padding: 0; font-weight: 700; }
.ordenar:hover, .ordenar.ativo { color: var(--ink); }

/* -------------------------------------------------------------- paginação */
.paginacao { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 12px 14px; border-top: 1px solid var(--border); flex-wrap: wrap; }
.paginas { display: flex; gap: 4px; align-items: center; }
.pag {
  min-width: 36px; height: 36px; padding: 0 8px; border: 1px solid var(--border-forte); background: var(--card);
  border-radius: 8px; font: inherit; font-weight: 600; cursor: pointer; font-variant-numeric: tabular-nums;
}
.pag:hover:not(:disabled) { background: var(--bg-alt); }
.pag.ativo { background: var(--ink); color: #fff; border-color: var(--ink); }
.pag:disabled { opacity: .35; cursor: default; }
.reticencias { color: var(--ink-fraco); padding: 0 4px; }

/* ------------------------------------------------------------------ selos */
.selo {
  display: inline-block; padding: 2px 9px; border-radius: 999px;
  font-size: 12px; font-weight: 700; white-space: nowrap; line-height: 1.6;
  background: var(--bg-alt); color: var(--ink-muted);
}
.selo.ok { background: var(--ok-bg); color: var(--ok); }
.selo.atencao { background: var(--atencao-bg); color: var(--atencao); }
.selo.alto { background: var(--alto-bg); color: var(--alto); }
.selo.critico { background: var(--critico-bg); color: var(--critico); }
.selo.info { background: var(--info-bg); color: var(--info); }
.selo.neutro { background: #ECEBE8; color: var(--ink-fraco); }
.selo.forte { background: var(--ink); color: #fff; }
.selo.contorno { background: transparent; border: 1px solid var(--border-forte); color: var(--ink-muted); }

/* ---------------------------------------------------------------- filtros */
.filtros { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-bottom: 12px; }
input, select, textarea {
  font: inherit; color: var(--ink); background: var(--card);
  border: 1px solid var(--border-forte); border-radius: 8px; padding: 8px 11px; min-height: 40px;
}
select { cursor: pointer; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--accent); outline-offset: -1px; border-color: transparent; }
textarea { width: 100%; resize: vertical; min-height: 0; }
.busca-campo { position: relative; flex: 1 1 280px; max-width: 420px; }
.busca-campo input { width: 100%; padding-right: 36px; }
.busca-campo kbd {
  position: absolute; right: 10px; top: 50%; transform: translateY(-50%); font-size: 11px; color: var(--ink-fraco);
  border: 1px solid var(--border-forte); border-radius: 4px; padding: 0 5px; font-family: inherit; pointer-events: none;
}
.busca-campo input:focus + kbd { display: none; }
label.check { display: inline-flex; align-items: center; gap: 6px; font-size: 14px; color: var(--ink-muted); cursor: pointer; }
label.check input { min-height: 0; width: 17px; height: 17px; accent-color: var(--accent); }

.chips { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 12px; }
.chip {
  font: inherit; font-size: 14px; font-weight: 600; cursor: pointer; border: 1px solid var(--border-forte);
  background: var(--card); border-radius: 999px; padding: 6px 14px; color: var(--ink);
}
.chip span { opacity: .6; margin-left: 2px; font-variant-numeric: tabular-nums; }
.chip:hover { background: var(--bg-alt); }
.chip.ativo { background: var(--ink); border-color: var(--ink); color: #fff; }

.barra-lote {
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap; padding: 10px 14px; margin-bottom: 12px;
  background: var(--accent-suave); border: 1px solid var(--accent); border-radius: 10px; position: sticky; top: 64px; z-index: 20;
}

/* --------------------------------------------------------------- campos */
label.campo, .campo { display: block; margin-bottom: 14px; }
label.campo > span, .campo > .rotulo, fieldset.campo legend {
  display: block; font-size: 12px; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-fraco); font-weight: 700; margin-bottom: 5px;
}
label.campo > input, label.campo > select, label.campo > textarea { width: 100%; }
label.campo small { display: block; margin-top: 4px; }
fieldset.notas { border: 0; padding: 0; display: grid; gap: 4px; }
fieldset.notas label { display: flex; gap: 8px; align-items: center; cursor: pointer; }
fieldset.notas input { min-height: 0; accent-color: var(--accent); }
.erro-form { background: var(--critico-bg); color: var(--critico); padding: 9px 12px; border-radius: 8px; font-size: 14px; font-weight: 600; margin: 0 0 12px; }
.nota-info { background: var(--info-bg); color: var(--info); padding: 9px 12px; border-radius: 8px; font-size: 14px; margin: 0 0 12px; }
.senha-campo { position: relative; }
.senha-campo input { width: 100%; padding-right: 80px; }
.senha-campo .btn-texto { position: absolute; right: 8px; top: 50%; transform: translateY(-50%); }

/* ---------------------------------------------------------------- botões */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  font: inherit; font-weight: 600; cursor: pointer; min-height: 40px;
  border: 1px solid var(--border-forte); background: var(--card); color: var(--ink);
  padding: 8px 16px; border-radius: 8px; white-space: nowrap;
}
.btn:hover { background: var(--bg-alt); text-decoration: none; }
.btn:disabled { opacity: .5; cursor: progress; }
.btn.primario { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn.primario:hover { background: var(--accent-escuro); }
.btn.escuro { background: var(--ink); border-color: var(--ink); color: #fff; }
.btn.whatsapp { background: var(--whatsapp); border-color: var(--whatsapp); color: #fff; }
.btn.whatsapp:hover { filter: brightness(1.08); background: var(--whatsapp); }
.btn.pequeno { padding: 4px 12px; font-size: 13px; min-height: 32px; }
.btn.largo { width: 100%; }
.btn.perigo { color: var(--critico); border-color: var(--critico); }
.btn.perigo-cheio { background: var(--critico); border-color: var(--critico); color: #fff; }
.btn.selecionado { outline: 2px solid var(--accent); outline-offset: 1px; }
.btn-texto { border: 0; background: none; font: inherit; font-size: 14px; color: var(--accent-escuro); cursor: pointer; padding: 2px 4px; font-weight: 600; }
.btn-texto:hover { text-decoration: underline; }
.acoes { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.acoes.fim { justify-content: flex-end; margin-top: 8px; }
.acoes-grandes .btn { min-height: 44px; }
.espaco { flex: 1; }
.link { font-size: 14px; font-weight: 600; }

/* ------------------------------------------------------------------ barra */
.barra-lista { display: grid; gap: 6px; }
.barra-item {
  display: grid; grid-template-columns: minmax(100px, 38%) 1fr auto; gap: 10px; align-items: center;
  font-size: 14px; color: var(--ink); padding: 3px 6px; margin: 0 -6px; border-radius: 6px;
}
a.barra-item:hover { background: var(--bg-hover); text-decoration: none; }
.barra-rot { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.barra-trilho { background: var(--bg-alt); border-radius: 999px; height: 8px; overflow: hidden; }
.barra-preenchida { display: block; background: var(--accent); height: 100%; border-radius: 999px; }
.barra-item .qtd { font-variant-numeric: tabular-nums; font-weight: 700; color: var(--ink-muted); min-width: 32px; text-align: right; }

/* ------------------------------------------------------------------ ficha */
dl { margin: 0; }
.linha-dado { display: grid; grid-template-columns: 130px 1fr; gap: 10px; padding: 7px 0; border-bottom: 1px solid var(--border); font-size: 14px; }
.linha-dado:last-child { border-bottom: 0; }
.linha-dado dt { color: var(--ink-fraco); font-weight: 600; font-size: 13px; }
.linha-dado dd { margin: 0; overflow-wrap: anywhere; }
.observacoes { white-space: pre-wrap; font-size: 14px; background: var(--bg); border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; overflow-wrap: anywhere; }
pre.mensagem { white-space: pre-wrap; font-family: inherit; font-size: 14px; background: var(--bg-alt); padding: 12px; border-radius: 8px; margin: 0; }
.cartao-aluna { display: flex; flex-direction: column; background: var(--card); border: 1px solid var(--border); border-radius: 10px; padding: 10px 14px; min-width: 220px; }
.lista-simples { margin: 0; padding-left: 18px; display: grid; gap: 4px; font-size: 14px; }
.estrelas { color: #C98A0B; letter-spacing: 2px; }
.form-acao { margin-top: 14px; padding: 14px; background: var(--bg); border: 1px solid var(--border); border-radius: 10px; }

.timeline { position: relative; padding-left: 20px; }
.timeline::before { content: ''; position: absolute; left: 5px; top: 6px; bottom: 6px; width: 2px; background: var(--border); }
.evento { position: relative; padding: 0 0 16px 6px; }
.evento::before { content: ''; position: absolute; left: -19px; top: 6px; width: 10px; height: 10px; border-radius: 50%; background: var(--accent); border: 2px solid var(--card); }
.evento.tipo-comentario::before { background: var(--info); }
.evento.tipo-resolucao::before, .evento.tipo-csat::before { background: var(--ok); }
.evento.tipo-encaminhamento::before, .evento.tipo-reabertura::before { background: var(--atencao); }
.evento .quando { font-size: 12px; color: var(--ink-fraco); font-weight: 600; }
.evento .texto { font-size: 14px; margin-top: 2px; white-space: pre-wrap; overflow-wrap: anywhere; }

.sinais { list-style: none; margin: 8px 0 0; padding: 0; display: grid; gap: 4px; }
.sinais li { display: flex; gap: 8px; font-size: 14px; color: var(--ink-muted); align-items: baseline; }
.sinais .pontos { font-weight: 800; color: var(--alto); font-variant-numeric: tabular-nums; }

/* -------------------------------------------------------- autocompletar */
.autocompletar { position: relative; }
.autocompletar input { width: 100%; }
.autocompletar ul {
  position: absolute; left: 0; right: 0; top: calc(100% + 4px); z-index: 70; list-style: none; margin: 0; padding: 4px;
  background: var(--card); border: 1px solid var(--border-forte); border-radius: 10px; box-shadow: var(--sombra); max-height: 320px; overflow-y: auto;
}
.autocompletar li { padding: 8px 10px; border-radius: 6px; cursor: pointer; display: flex; flex-direction: column; }
.autocompletar li.ativa, .autocompletar li[data-i]:hover { background: var(--bg-alt); }
.autocompletar li.sem-resultado { cursor: default; }
.aluna-pill { display: flex; align-items: center; gap: 8px; padding: 9px 12px; border: 1px solid var(--border-forte); border-radius: 8px; background: var(--bg); }

/* ------------------------------------------------------------------ modal */
.modal-fundo {
  position: fixed; inset: 0; z-index: 60; background: rgba(26, 26, 26, .45);
  display: flex; align-items: flex-start; justify-content: center; padding: 48px 16px; overflow-y: auto;
}
.modal { background: var(--card); border-radius: 14px; width: 100%; max-width: 560px; padding: 22px; box-shadow: 0 24px 60px rgba(0, 0, 0, .25); }
.modal.largo { max-width: 780px; }
.modal-cabecalho { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; margin-bottom: 14px; }
.modal-cabecalho h2 { font-size: 19px; margin: 0; }
.fechar { border: 0; background: transparent; font-size: 26px; line-height: 1; cursor: pointer; color: var(--ink-fraco); padding: 0 4px; min-width: 32px; min-height: 32px; }

/* ------------------------------------------------------------------ aviso */
.aviso {
  position: fixed; top: 16px; left: 50%; transform: translateX(-50%); z-index: 90;
  background: var(--ink); color: #fff; padding: 11px 20px; border-radius: 999px;
  font-weight: 600; font-size: 14px; box-shadow: var(--sombra); max-width: calc(100vw - 32px);
}
.aviso.erro { background: var(--critico); }

/* -------------------------------------------------------------- carregando */
.carregando { display: flex; align-items: center; justify-content: center; gap: 10px; padding: 48px; color: var(--ink-fraco); }
.spinner { width: 18px; height: 18px; border: 2px solid var(--border-forte); border-top-color: var(--accent); border-radius: 50%; animation: girar .7s linear infinite; }
@keyframes girar { to { transform: rotate(360deg); } }
@media (prefers-reduced-motion: reduce) { .spinner { animation: none; } }

/* ------------------------------------------------------------------ login */
.login { min-height: calc(100vh - 48px); display: grid; place-items: center; }
.login-card { width: 100%; max-width: 400px; padding: 28px; }
.login-card h1 { margin-top: 10px; }
.login-card .sub { margin: 4px 0 18px; }
.login-marca { font-weight: 800; color: var(--accent); letter-spacing: -0.02em; }

/* ----------------------------------------------------------------- celular */
@media (max-width: 760px) {
  main { padding: 16px; }
  /* Celular: linha 1 = marca + ações; linha 2 = menu rolando de lado */
  .topo { padding: 8px 12px 0; flex-wrap: wrap; gap: 6px 8px; }
  .topo-esq { display: contents; }
  .marca { order: 1; }
  .topo-dir { order: 2; margin-left: auto; gap: 8px; }
  nav#nav { order: 3; flex-basis: 100%; margin: 0 -12px; padding: 0 12px 8px; }
  .col-opc { display: none; }
  td, th { padding: 10px 8px; }
  .usuario-textos { display: none; }
  #btn-novo-ticket { padding: 6px 12px; }
  h1 { font-size: 22px; }
  .g2, .g3 { grid-template-columns: minmax(0, 1fr); }
  .g4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .busca-campo { max-width: none; flex-basis: 100%; }
  .filtros select { flex: 1 1 140px; }
  .linha-dado { grid-template-columns: 110px 1fr; }
  .barra-lote { top: 100px; }
  .modal-fundo { padding: 12px 8px; }
}